I love this little tool, it is an way that my customers can communicate with me and they do not have to release any of their information such as email, phone number, or personal IM and they can chat with me while I’m online. I might even dedicate a few hours of being online so that some customers can chat with me. I have gotten a few comments on this concept and I believe it is the best way for my customers to communicate with me. The hours that I will most likely be online and be able to answer questions are between 6:00 and 8:00 PM. Or, if I am not online, then an email will be the only other option. Thanks for the positive feedback.
The tool is on the left hand side and says “Type here and hit enter to send a private message” Once you click on that, it clears and you can enter your message.